Volkl

Frequently Asked Questions

Looking for details on shipping, orders, or product care? Check our frequently asked questions for quick answers.

Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h

Are the cases Magsafe?

Every iPhone case we offer, from the 12 to the 17 series are fully MagSafe compatible.

How do I preview my Custom Case?

To keep our shipping times fast, we don't provide design previews.

If you need to see a mock-up before your case is produced, please email us immediately after ordering.

How fast is the shipping?

For the USA, we ship via USPS Ground Advantage, with an average delivery time of 3–4 days.

For EU orders, we offer both DHL eCommerce and DHL Express shipping options.

More info Shipping Policy

Do you provide Order Tracking?

Yes, we provide full order tracking.

You’ll receive your tracking code by email once production is complete and your order has shipped.

Do you offer refunds?

We don’t offer refunds on personalized cases unless the item arrives damaged or incorrect.

If that happens, just email us at maxtree@skiingcreed.com within 7 days of delivery with a photo of the issue — we’ll replace or refund it right away.

More info Refund Policy

Any question?

Any inquires can be sent to the following email: Maxtree@skiingcreed.com

Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h

Built by Riders, for Riders

Carry Your Passion With You

For the days you’re stuck at a desk instead of out doing what you love. We couldn't find a case that captured the thrill, so we built our own.

Built for the mountain

Quality You Can Actually Feel

We didn’t cut corners on protection. These cases are built to handle a fumble in the parking lot or a drop on the lodge floor, all while keeping that clean, low-profile look.

One-of-a-Kind

Your Setup, Your Case

If your specific model isn't in our shop yet, we’ll build a custom design for you. Just tell us what you’re ripping and we’ll get to work.

High-Quality Materials

Precision-engineered with premium polycarbonate for a perfect fit and a lightweight, high-quality feel.

Fast Worldwide Shipping

Wherever you are, your order ships fast — with tracking every step of the way. All orders are packed with care and sent out within 48 hours.

Secure Payment Options

Shop with confidence. All payments are safe and encrypted, with trusted options like PayPal, Klarna, and credit card.

Need help?

Any inquires can be sent to the following email: Maxtree@skiingcreed.com

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Carry Your Passion With You

Quality You Can Actually Feel

Your Setup, Your Case

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Frequently Asked Questions

Carry Your Passion With You

Quality You Can Actually Feel

Your Setup, Your Case

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