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Politique d’expédition

Chez SkiingCreed, nous nous engageons à livrer votre commande rapidement et efficacement. Voici tout ce que vous devez savoir sur notre processus d’expédition :

Production & Traitement

Les commandes sont produites et traitées sous 1 à 2 jours ouvrables.
Une fois votre commande expédiée, vous recevrez un e-mail de confirmation contenant les informations de suivi.

Délais de livraison estimés

États-Unis: 3 à 4 jours ouvrables via USPS Ground Advantage

Pays européens:
  - DHL eCommerce : 4 à 7 jours ouvrables
  - DHL Express : 1 à 3 jours ouvrables

Autres pays: 7 à 13 jours ouvrables

Les délais de livraison peuvent varier légèrement en raison du traitement douanier ou de retards des transporteurs locaux.

Suivi de commande

Vous pouvez facilement suivre votre commande à l’aide du numéro de suivi fourni dans votre e-mail de confirmation.
Pour des mises à jour en temps réel, veuillez consulter notre page de suivi des commandes.

Frequently Asked Questions

Looking for details on shipping, orders, or product care? Check our frequently asked questions for quick answers.
Customer Support

Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h

Contact Us
Are the cases Magsafe? Plus

Every iPhone case we offer, from the 12 to the 17 series are fully MagSafe compatible.

How do I preview my Custom Case? Plus

To keep our shipping times fast, we don't provide design previews.

If you need to see a mock-up before your case is produced, please email us immediately after ordering.

How fast is the shipping? Plus

For the USA, we ship via USPS Ground Advantage, with an average delivery time of 3–4 days.

For EU orders, we offer both DHL eCommerce and DHL Express shipping options.

More info Shipping Policy
Do you provide Order Tracking? Plus

Yes, we provide full order tracking.

You’ll receive your tracking code by email once production is complete and your order has shipped.
Do you offer refunds? Plus

We don’t offer refunds on personalized cases unless the item arrives damaged or incorrect.

If that happens, just email us at maxtree@skiingcreed.com within 7 days of delivery with a photo of the issue — we’ll replace or refund it right away.

More info Refund Policy
Any question? Plus

Any inquires can be sent to the following email: Maxtree@skiingcreed.com
Customer Support

Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h

Contact Us

Built by Riders, for Riders

Carry Your Passion With You

For the days you’re stuck at a desk instead of out doing what you love. We couldn't find a case that captured the thrill, so we built our own.

Built for the mountain

Quality You Can Actually Feel

We didn’t cut corners on protection. These cases are built to handle a fumble in the parking lot or a drop on the lodge floor, all while keeping that clean, low-profile look.

One-of-a-Kind

Your Setup, Your Case

If your specific model isn't in our shop yet, we’ll build a custom design for you. Just tell us what you’re ripping and we’ll get to work.
Coche
High-Quality Materials

Precision-engineered with premium polycarbonate for a perfect fit and a lightweight, high-quality feel.

Boîte d'expédition
Fast Worldwide Shipping

Wherever you are, your order ships fast — with tracking every step of the way. All orders are packed with care and sent out within 48 hours.

Verrouiller
Secure Payment Options

Shop with confidence. All payments are safe and encrypted, with trusted options like PayPal, Klarna, and credit card.

Message
Need help?

Any inquires can be sent to the following email: Maxtree@skiingcreed.com